FAQ's

WHAT IS YOUR RETURN POLICY?

All sales are final. For any products that are damaged, we do offer store credit. To request a return, please text our customer care line (972-904-0808) with an explanation of the request along with picture proof. Garments must be unworn, in their original packaging, and not decorated/printed on. Claims must be submitted within 5 business days of the purchase date.

HOW DO I GET WHOLESALE PRICES?

We sell our products at wholesale pricing to everyone. However all orders will be processed with state-mandated sales tax. If you are looking for tax-exempt status go to DallasShirts.com/SalesTax to fill out Tax Exemption Form. Please allow 1-2 business days for your application to be processed.

DO I NEED A BUSINESS LICENSE TO SHOP WITH YOU GUYS?

No. We sell our products at wholesale pricing to everyone. However, all orders will be processed with state-mandated sales tax. If you are looking for tax-exempt status go to DallasShirts.com/SalesTax to fill out Tax Exemption Form. Please allow 1-2 business days for your application to be processed.

WHEN WILL I RECEIVE MY ORDER?

We process orders within 24 to 48 hours, excluding weekends and holidays. All orders are subject to UPS / USPS processing times which normally take 1-5 business days. All orders are shipped via UPS / USPS ground and come with a tracking number. To ensure delivery of your package, shipped orders over $300 will ship "signature required".

DO YOU GUYS MAKE CUSTOM CLOTHES?

Our sister company Dallas Shirt Printing offers custom Screen Print, Embroidery, Vinyl, and DTF. You can reach them directly at www.DallasShirtPrinting.com or by calling 214-919-7070.

DO YOU GUYS HAVE MINIMUMS?

We do not have any minimums.

WHEN WILL MY PICK-UP ORDER BE READY?

We will process your order within 3 to 4 hours from when the order was placed. When your order is ready for pick up, we will send you an email notification. All orders are verified with a valid government ID and the card used for the order. Pick-up orders can be picked up at our warehouse during regular business hours from M-F 9AM-6:30PM.

WHY WAS MY ORDER CANCELED?

Unfortunately, our third-party insurance company cancels orders that they deem to be high-risk. Several reasons may cause this, however, we are unaware of why. If your order was canceled, you will see a refund back to your account in 3-10 business days.

UPS TRACKING SAYS THAT MY ORDER WAS DELIVERED, BUT I DID NOT RECEIVE IT. WHAT SHOULD I DO?

We are not responsible for packages once they leave our facility. For any claims or issues with the delivery of your package, please contact UPS at 1-800-742-5877.

MY PACKAGE WAS DELIVERED BACK TO YOU GUYS. WHAT SHOULD I DO?

If your order is returned to our facility by UPS due to any circumstances, you are financially responsible for any extra shipping costs correlated with your order. Text our customer care team at 972-904-0808 for more assistance.

CAN I COME TO THE WAREHOUSE AND CHECK OUT YOUR PRODUCT IN PERSON?

Yes, anyone is welcome to check out our products at our warehouse. We do not require business licenses. However, online pricing is generally cheaper and the warehouse only offers a portion of our catalog. The warehouse is open from M-F 9AM-6:30PM. Dallas Shirts Wholesale is located at 11347 Harry Hines Blvd Dallas, TX 75229